In 2020, we undertook a comprehensive review of our vehicle safety strategy. At that time, our primary focus was on accident management, driver safety, and identifying ways to reduce both the risks our employees faced while driving and the potential risks our vehicles posed to other road users. By "posed," we refer to the fact that our fleet consisted of relatively basic vehicles, with few advanced safety features included as standard.
The initiative presented several challenges. Cost was a significant consideration, as we needed to build a strong business case to justify the additional investment required for enhanced vehicle safety features. We also needed to engage with a workforce that had strong trade union representation, making consultation and communication an essential part of the implementation process.
The programme began with the delivery of our first upgraded vehicles in 2020. At a time when advanced safety technologies attracted a substantial premium, we made a deliberate decision to invest heavily in improving the safety of our fleet. Looking back, that investment has proven to be highly successful. The results have clearly demonstrated the value of prioritising vehicle safety, with a significant positive impact on both driver protection and overall risk reduction.
Operating a national fleet of over 850 vehicles supporting more than 2,000 employees presents a unique range of road safety challenges. Employees travel daily to high-risk environments including railway level crossings, bridges, trackside locations and busy public roads, often transporting specialised equipment and working under time-critical conditions. Protecting employees and other road users while maintaining operational effectiveness remains a key priority.
Before the introduction of GSR, we had already made significant investments in vehicle safety. This included implementing telematics systems, forward- and rear-facing dash cams, and, most importantly, passive safety features across our fleet. These measures helped improve driver behaviour monitoring, incident reporting, and occupant protection. The main challenge was the cost and logistics of upgrading vehicles and ensuring consistent implementation across the fleet. However, by taking a proactive approach to safety rather than waiting for regulatory requirements, we were able to enhance driver and passenger protection, reduce risk, and establish a strong safety culture within the organisation.
One of the principal challenges has been reducing occupational road risk by ensuring that both the driver and vehicle are fit for purpose. Experience gained through managing large commercial fleets has shown that vehicle safety alone is not enough; driver behaviour, competency, fatigue awareness and vehicle utilisation all play a critical role in reducing incidents. Historically, many organisations have relied on reactive measures following collisions. Our approach has been to move towards proactive risk management.
Additional challenges included integrating specialist railway maintenance equipment safely within vehicles, adapting to emerging technologies, and preparing for the transition to electric vehicles without compromising safety standards. The increasing complexity of modern vehicle technology also required continuous education and engagement with drivers to ensure advanced safety systems were fully understood and effectively utilised.