Arriva commits to undertake the following actions in order to improve road safety:
To strive to continually reduce accidents regardless of fault and set annual targets, currently 5%.
To provide continuous training in customer care and safety information.
Arriva UK offers NVQ training in customer service at levels 2 and 3 and some 300 drivers complete the course each year. At TST in Portugal all staff (1280) including drivers undertook 6 hours of customer care training during 2003. The results are being monitored and the training programme will be revised and repeated in 2005. In Denmark about 700 Arriva drivers undergo training every year with different themes, including customer care, aimed at improved safety. In Sweden 600 drivers will receive special training in customer care and defensive driving during 2004.
To ensure the highest possible standards of vehicle maintenance.
Arriva sets annual targets for first time MOT passes and vehicle breakdowns and monitors achievement in all subsidiaries through key performance indicators. The process is audited by skilled engineering personnel.
To liase with vehicle manufacturers on the improvement of vehicle design to reduce the consequences of road accidents.
Arriva UK has developed CCTV/Black box technology linked to GPS and using digital recording. It has the capability of identifying driver error, excessive acceleration and braking for corrective training and can provide warnings for inadequate following distance and low bridge for double deck buses. The system will be tested, monitored and applied as standard on new vehicles if successful.
To liase with highway, traffic and enforcement authorities concerning the design of infrastructure and facilities in order to minimise the risks of accidents and their gravity and to encourage safe driving.
Arriva UK assesses the risks on a minimum of 10 % of all bus routes by drivers for drivers and hot spots are identified and publicised amongst relevant staff. The worst hot spots are discussed with local authorities and safety improvements are negotiated and implemented. These can include re-design of road junctions.
To promote the use of public transport as the safest mode of land travel and as a realistic alternative to the private car